Shipping Policy
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This Shipping Policy applies to all orders purchased on the HESPERIN official Shopify store, covering shipping scope, processing time, delivery rules and relevant instructions.
5.1 Shipping Region
We mainly provide shipping services for the United Kingdom, and support mainstream European regional delivery. For specific available shipping areas, please refer to the optional shipping addresses during order placement.
5.2 Order Processing Time
After your payment is confirmed, we will complete order sorting, inspection and packaging within 1–3 working days. Orders on weekends and UK public holidays will be processed on the next working day.
5.3 Delivery Time
Standard UK shipping: 3–7 working days. Remote areas in the UK may take 7–10 working days. International European shipping: 7–15 working days. The specific delivery time is subject to the actual logistics situation.
5.4 Shipping Fee
Shipping fees are automatically calculated based on your shipping address, product weight and order amount, which will be clearly displayed on the checkout page before payment. We will launch free shipping activities from time to time, subject to the latest store rules.
5.5 Logistics Tracking
After the goods are delivered, we will send the logistics tracking number to your reserved email. You can check the order delivery status in real time through the official logistics platform.
5.6 Undeliverable & Returned Parcels
If the parcel is returned due to incorrect customer address, unclaimed parcel or customer personal reasons, the secondary shipping fee shall be borne by the customer. If the parcel cannot be delivered due to our logistics error, we will reship or refund for free.