Return & Refund Policy
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HESPERIN adheres to the principle of customer first and provides standardized return and refund services in line with UK consumer protection laws.
6.1 Return Eligibility & Time Limit
Customers can apply for return or exchange within 30 calendar days after receiving the goods. The returned products must be unused, unwashed, intact in appearance, complete with original tags, packaging and accessories, and can be resold normally.
6.2 Non-Returnable Situations
The following situations do not support return and refund: products damaged artificially, worn, washed, stained, missing tags and original packaging; customized products; final sale products marked on the page; returns exceeding the 30-day return period.
6.3 Return Application Process
1. Contact our customer service via official email (eqsebiarouchesq@hotmail.com) and submit your order number, product name and return reason; 2. Wait for our staff to review and approve the return application within 1–3 working days; 3. Send the goods back according to the return address provided by us, and retain the logistics waybill; 4. After we receive and inspect the goods, we will process the refund or exchange.
6.4 Return Shipping Fee
Returns caused by customer personal reasons (inappropriate size, dislike style) shall be borne by the customer for return shipping fees. Returns caused by our product quality problems, wrong delivery or defective products shall be borne by us for all shipping fees.
6.5 Refund Processing
After confirming that the returned goods are qualified, we will complete the refund within 5–10 working days. The refund will be returned to your original payment account. The arrival time of the refund is subject to the processing rules of your payment platform.