Service Policy
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This Service Policy stipulates the service rules and user agreements between HESPERIN and all customers who browse and purchase on our store. By accessing and using our website and purchasing our products, you agree to abide by all the terms of this policy.
4.1 User Obligations
All users shall use our official store in a legal and compliant manner, and shall not use the website for illegal, fraudulent, malicious attack and other improper behaviors. Users shall bear the legal responsibility for their illegal operations.
4.2 Product Description & Price Statement
We strive to ensure that all product pictures, sizes, materials and introductions are true and accurate. Due to different display devices and light factors, slight color differences are inevitable, which do not belong to product quality problems. All product prices on the website are subject to real-time display, including UK local taxes (if applicable), and no hidden fees will be charged.
4.3 Order Rules
After you place an order and complete payment, our system will confirm the order automatically. We reserve the right to cancel abnormal orders (including repeated orders, malicious orders, wrong price orders caused by system failure) and refund in full.
4.4 Customer Service Commitment
We provide professional pre-sales consultation and after-sales guarantee services. We will respond to customer messages within 24 working hours, and actively solve product, logistics and after-sales problems for customers.
4.5 Service Limitation of Liability
We are not liable for losses caused by force majeure factors (natural disasters, policy changes, logistics system failures) and users’ personal improper operation.