FAQ (Frequently Asked Questions)
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Q1: How can I confirm my order is successful? A: After you complete the payment successfully, our system will automatically send an order confirmation email to your registered mailbox. You can also check the order status in your store account background.
Q2: Can I modify my order or shipping address after payment? A: You can contact us via email to modify the order information within 24 hours after payment. Once the order is packaged and shipped, no modification is supported.
Q3: What should I do if the received product has quality problems? A: Please take clear photos or videos of the defective product within 48 hours after receiving the goods, and send them to our official email with your order number. We will verify and provide solutions such as free reshipment, partial refund or full refund.
Q4: Is the color difference of the product a quality problem? A: Due to different mobile phone/computer display resolution and indoor and outdoor light differences, slight color difference is normal and does not belong to product quality problems. We will try our best to restore the real color of the product in the pictures.
Q5: How long will it take to get the refund? A: After we receive and inspect the returned goods, we will process the refund within 5–10 working days. The specific arrival time depends on your payment bank and platform processing speed.
Q6: Do you support product exchange? A: Yes. We support size and color exchange for eligible products within 30 days of receipt. The exchange process is consistent with the return process, and please contact customer service for details.
Q7: Why is my logistics information not updated? A: Logistics information update will have a certain delay, especially on weekends and holidays. If the logistics status is not updated for more than 5 working days, please contact us to check for you.
Q8: Do you support bulk wholesale and custom cooperation? A: Yes. We support brand wholesale and customized cooperation. Please contact our official email to put forward your demand, and we will provide you with a professional cooperation plan.